Frequently Asked Questions
Why does the weight shown by FedEx differ from the weight listed on the website?
The weight displayed by FedEx may include the packaging materials, shipping box, labels, and handling requirements. The weight listed on our website generally refers to the product itself.
Is the product just an empty cylinder, or does it contain refrigerant gas?
The product is shipped as a filled refrigerant cylinder unless otherwise stated in the product description. Please review the product listing carefully for specific contents and capacity information.
How long does shipping take, and where do you ship to?
Most orders are processed within 1–2 business days. Delivery times typically range from 2–7 business days depending on your location. Shipping availability may vary based on local regulations and carrier restrictions.
Do I need EPA certification to purchase this product?
Certain refrigerants require EPA certification or other regulatory compliance depending on the product type and applicable laws. Please review the product requirements or contact us before placing your order.
Can I get a better price if I order multiple items?
Yes. We offer volume discounts for larger orders. Please contact our sales team with the quantity you need, and we will provide a custom quote whenever available.
Can I return the product after purchase?
Due to safety and regulatory requirements, refrigerant cylinders cannot be returned or exchanged once shipped. If your product arrives damaged or defective, please contact us immediately so we can assist you with an appropriate resolution.
Is the refrigerant new or reclaimed gas?
Unless otherwise specified in the product description, all refrigerants sold are new and meet applicable industry standards. If a product contains reclaimed refrigerant, it will be clearly identified in the listing.
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by email. We aim to respond to all inquiries within 24–48 business hours.